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Wednesday, January 14, 2009
Writing is hard!!!
So one of my New Years Resolutions is to have my book completely finished by the end of the year. Gally copies out, edits done etc... Well I'm beginning to feel like this is going to much harder then I had first anticipated. While I am still really excited about moving ahead, I am also going to have to work very hard. And for those of you that know me, you know that I am going to have ruff go of it. I'm not use to working hard on just one thing at a time. But I am determined to do it. I will do it. I refuse to fail. I'll keep you posted on how that all goes for me.
Saturday, January 10, 2009
Outsourcing in India!!!!!
So, let's say you have a problem with your computer. Let's say that you call the Tech Support number on the website for the computer company (cough cough, Dell). But let's say that this company outsources this Tech Support team after 5:00pm to India where the accents of the workers remind you of Apu Nahasapeemapetilon from the Simpsons about to ask if you want a slurrpi.
Okay, all joking aside, this has happened to hundreds of us with different electrical objects. Computers, DVD players, phones etc... This time it was Weston's computer. He contracted a Trojan Viris. Since he got it he cannot open up his computer except in Safe Mode.
We called Dell's Tech Support thinking that these people could help us with our little problem. And let me tell you. I HATE DELL!!!!!!!!!!!! So first Weston get's on with someone in America who understands English. It all starts out good. He gets on Westons computer remotly and lets him know that he has a Trojan Viris on his computer (like we didn't know already.) Then he says that he would love to take the viris off his computer for a small fee of...
...
...
$200.
Yea $200 for them to take a viris off of a computer that was still under warrenty. So he had already paid $1,500 for the computer and now if he wanted to take the viris off for $200. Talk about a rip off! It's so stupid. Then they transfered Westons 3 times, each back and forth between two different departments and each time he was given to some one that obviously was only taught the English language for certain situations.
An hour and 5 transferes later and the workers basically calling him a lier, Weston finally hung up on one of the guys.
Okay, all joking aside, this has happened to hundreds of us with different electrical objects. Computers, DVD players, phones etc... This time it was Weston's computer. He contracted a Trojan Viris. Since he got it he cannot open up his computer except in Safe Mode.
We called Dell's Tech Support thinking that these people could help us with our little problem. And let me tell you. I HATE DELL!!!!!!!!!!!! So first Weston get's on with someone in America who understands English. It all starts out good. He gets on Westons computer remotly and lets him know that he has a Trojan Viris on his computer (like we didn't know already.) Then he says that he would love to take the viris off his computer for a small fee of...
...
...
$200.
Yea $200 for them to take a viris off of a computer that was still under warrenty. So he had already paid $1,500 for the computer and now if he wanted to take the viris off for $200. Talk about a rip off! It's so stupid. Then they transfered Westons 3 times, each back and forth between two different departments and each time he was given to some one that obviously was only taught the English language for certain situations.
An hour and 5 transferes later and the workers basically calling him a lier, Weston finally hung up on one of the guys.
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